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He said, she said: Consumerist vs. Monster Cable Fight!

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2008-02-19 20:17:39 by Matt Hickey in CrunchGear
...Consumerist published a post about how Monster Cables are overpriced and unnecessary, and dont really add that much, if anything, to the listening experience. So Monster wrote back, drafting a letter detailing that its the retailers who set the very high prices, not Monster. Sadly, Monster doesnt do any damage to the (true) claim that the...
 
Tags: monster, monster responds, monster cables, consumerist, monster ripoff, cables, post, sadly, retailers
 
 
 
 
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Consumerist challenges FCC to stop Cablevision's digital TV lies

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2008-04-21 12:05:42 by Rob Beschizza in Boing Boing Gadgets
...Consumerist ran a fantastic expose of Cablevision , whose agents are trained to lie to customers about the digital TV transition in order to convince them to upgrade set-top boxes (the transition affects over-the-air broadcasts, not cable TV). For its part, Cablevision responds with another lie, saying that it doesn't do this , despite the...
 
Tags: cablevision, consumerist, upgrade set-top boxes, digital tv transition, cablevision responds, issue exemplifies, cable tv, lie, fantastic expose
 
 
 
 
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Chargeback database protects merchants--unless you pay to be removed from it

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2008-05-05 16:07:56 by Rob Beschizza in Boing Boing Gadgets
...Consumerist has a piece today on a custom-auto shop whose contract forbids chargebacks . For those not in the know, that's when you call your credit card issuer to dispute a charge, a procedure that the auto shop will have agreed to abide by in its own agreements with Visa, Mastercard and the like. Most interestingly, however, another clause...
 
Tags: chargeback, chargeback abuser database, mysterious chargeback database, blanket no-chargeback policies, chargeback procetion, chargeback abusers, database, credit card chargeback, chargeback threat
 
 
 
 
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Rumor: Circuit City On Death's Door, Closing 155 Stores This Monday [RIP Circuit City]

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2008-11-02 12:52:33 by Jack Loftus in Gizmodo
...Consumerist broke the unverified news thanks to an insider tip, which has since been corroborated by a forum post over at Google Finance. Consumerist also reports that employees in certain departments, like car installation, will be unemployed within 48 hours (warranties will still be honored). Most closings are expected to be wrapped up by...
 
Tags: circuit city, consumer electronics business, consumerist, stores, sad day, car installation, sister site, forum post, google finance
 
 
 
 
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Best Buy scams HDTV customers into paying for calibration with stretched-out standard def feed

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2008-11-04 12:00:02 by John Brownlee in Boing Boing Gadgets
...Consumerist reader, Best Buy sells its already sketchy $300 HDTV calibration service by putting two HDTVs next to one another: a "calibrated" HDTV and a "non-calibrated" one, both showing ESPN. The scam? The non-calibrated HDTV is actually just pumping out standard-def ESPN, which had also been set to stretch the picture out. The Consumerist'...
 
Tags: calibration, hdtv calibration service, hdtv, consumerist reader, consumerist, calibration services consumerist, calibration dvd, expensive, outright deception
 
 
 
 
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Customer Reports Shady Sales Tactics at Best Buy

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2008-11-04 16:06:09 by Brian X. Chen in Gadget Lab
...Consumerist , explaining that Best Buy sells its TV calibration service by placing two identical high-definition televisions side by side one said to be calibrated and the other not. Robert points out that in the photo, the "calibrated" display on the right is tuned to ESPN HD, while the TV on the left is showing the standard-definition ESPN...
 
Tags: tv calibration service, tv, calibration, espn logo, espn, photo, espn channel, story, store entrance
 
 
 
 
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Best Buy Hunkers Down, Focuses on Customer Service [Economic Meltdown]

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2008-11-12 15:00:00 by Mark Wilson in Gizmodo
...Consumerist explains how else Best Buy plans to cope on a wider scale Let us be very clear. These reduced earnings expectations reflect the unprecedented tumult in the financial services industry, which has reduced consumer spending across the board in retail. The outstanding work of our 165,000 employees doesn't make us immune to our...
 
Tags: consumerist explains, consumerist, earnings expectations reflect, financial services industry, high-end magnolia department, wider scale, entire memo, call centers, pre-holiday levels
 
 
 
 
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Creative Sends Zen-Like Support Email

2007-12-28 03:31:40 by Charlie Sorrel in Gadget Lab
 
...Consumerist has the full text, sent to user Stacy. Here are a few bewildering excerpts: 1. Reset the player with the little pin hole twice while connected to the computer and then 3 times while not connected to the computer 2. After you reset it the last time, you will need to get to the recovery mode by pressing and holding the play/pause...
 
Tags: creative sends, media player, creative, player, playpause button, button, recovery mode, firmware, davinci code-like set
 
 
 
 
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Verizon's New Text Rates Provide a Contract Loophole

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2008-01-09 20:31:41 by Corinne Iozzio in Gearlog
...Consumerist and Slick Deals found something extra in the change: a chance to end your contract before your term is up, free of early termination fees. According to The Consumerist, the rate hike constitutes a "materially adverse" change to the contract, meaning that this is technically a new contract and you have the choice to say yea or nay...
 
Tags: contract, slick deals post, slick deals, customer service reps, service, termination fees, sly dogs, play tough, bundle plan