The company said Monday that it will be rolling out a premium support package for consumers. The premium service offer provides household support by an advanced support team in North America for one year, Dell said. The technicians are "empowered to address a comprehensive range of issues across the breadth of Dell's product line".

How much will this cost you? Dell hasn't said. The company plans to reveal more details over the coming weeks. In addition, Dell plans to offer similar services in related areas, including home television installation, home theater set-up, technology integration, and other services "that can help customers build out their digital lifestyle infrastructure," Dell said.

Over 20,000 XPS customers in the New York area trialled the service, and Dell reported a 90 percent customer satisfaction rating.

"Our commitment to a great customer experience has never been stronger," said Ray Roman, vice president Dell global consumer services and support. "This premium service is all about making the tech support experience more personal; users who want high-touch support can now receive it. We're excited to bring them to the market."

Dell already provides its XPS customers 1 year of in-home service, parts and labor, and 24x7 phone support with the purchase of a new PC. Adding an additional year costs $149.

Whatever happened to service and support as a condition of buying the PC? Will tier-2 support be charged for? Many, many questions still need to be answered here.