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Two-thirds of AT&T customer representatives are stupid/liars
2008-02-07 19:44:05 by willpark in IntoMobile
 

AT&TIt's one way or the other. Either AT&T customer reps are stupid or they're liars.

A recent test conducted by the Consumers Union found that two-thirds of AT&T customer representatives either lied about AT&T's termination fees (which are now pro-rated), or were too stupid to know the truth.

The group made 12 calls to AT&T and were provided false and inaccurate information from 8 representatives. Chances are that some of the mis-information was the result of mal-intent, but to be fair, there a good chance that most of the representatives were just plain ignorant/stupid, whatever you want to call it.

[Via: Smartphone Thoughts]

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